Financial services firm Edward Jones ranks highest in investor satisfaction with full-service brokerage firms, according to the J.D. Power 2021 U.S. Full-Service Investor Satisfaction Study, the firm announced Monday.
Edward Jones has three branch offices in Metropolis overseen by financial advisors Brad Clark, Bryson Hammond and Tim Milano.
The study measures overall investor satisfaction with 24 full-service investment firms based on seven factors, including product offerings, problem resolution, convenience, digital experience, financial advisors, value and trust.
The firm scored 770 in overall satisfaction, 38 points over the industry average. A deeper dive indicates that Edward Jones also scored highest in trust, convenience and problem resolution.
“We are incredibly honored to be named by investors as delivering the highest level of satisfaction, especially during a year of challenge and volatility,” said Penny Pennington, Edward Jones’ managing partner. “We are constantly looking for ways to improve our service experience and deepen relationships as we live our purpose — improving the lives of our clients and colleagues and, together, benefiting our communities and society.”
Edward Jones has ranked highest in investor satisfaction by J.D. Power for several years — in 2019, 2015 (tied), 2012, 2010, 2009, 2007-2005 and in a tie in 2002 when the study began.
“It’s the deep relationships we’re able to build with our clients that allow us to understand what matters most to each of them and then provide the advice and service that meets their goals,” Milano said. “This recognition is especially meaningful because it demonstrates that the appreciation for these relationships is mutual.”
The 2021 U.S. Full Service Investor Satisfaction Study is based on responses from 4392 investors who make some or all investment decisions with a financial advisor. The study was fielded from December 2020 through February 2021.
Edward Jones, a Fortune 500 company headquartered in St. Louis, provides financial services in the U.S. and, through its affiliate, in Canada. Every aspect of the firm’s business, from the investments offered to the location of branch offices, caters to individual investors. The firm’s 19,000-plus financial advisors serve more than 7 million clients with a total of $1.3 trillion in client assets under care.